From Gas Engineer to Successful Business Owner – My Rocky Journey

Everyone thought I was mad. Even my Grandmother looked up at me from her deathbed and said “Don’t do it!” the day that I announced that I was going to leave my well paid job as a gas service engineer to start my own business.

For years I had dreamed of starting my own business and now I had taken action (and a massive loan from the bank) and opened up a convenience store and post office. I figured that people always need to eat and therefore opening a shop selling food was a guarantee for success.

Did I enjoy overnight success? NO.

The reality was that I ended up working 18 hours a day, seven days a week for 9 months, sacrificing valuable time with my young family in the process, before finally things started to improve. I went on to open another two stores and won many national competitions including an all expenses paid trip to New York sponsored by Sir Richard Branson.

I thought that I had finally cracked it. Life was good, or so I thought. Then a Superstore opened up nearby and my landlord also opened up a convenience store next door to me. Suddenly my sales dropped.

How did I survive?

I looked for new ways to make money in my stores. I added new lines and introduced more promotions and slowly my customers returned to my store and life was good again.

I then decided to embark on a new adventure-namely building my dream home. I bought a field that had planning permission and split it into five plots.I sold four of the plots almost immediately and kept a plot for myself. The revenue that I made from selling the other plots paid for the infrastructure and towards the cost of building my dream home.

As I was fortunate enough to have good staff to run my stores for me whilst I project managed the building of my house, I was able to process my paperwork from my home office. I began to enjoy not having to travel daily back and forth to my businesses and this got me thinking about working from home permanently.

Not being one to drag my feet I sold my retail stores and started my own construction and development company that I ran from home. My business specialised in buying and selling land and project managing building dream homes for others. This became a successful business very quickly and again life was good. However just at that time the recession came and the demand for wanting to buy land and build houses decreased dramatically. This was a big shock and a massive worry for me as I still had outstanding business loans to pay, staff to provide work for as well as a family to feed. I needed to act fast. I desperately needed to find a way to make more money.

I quickly diversified my business to concentrate more on smaller building works like extensions, loft conversions and conservatories. This took a little time as I needed to rebrand the company to focus more on building works. However once I had tried and tested and found the best marketing methods my company went from strength to strength.

That was until three customers in succession took advantage of my good nature and did not pay for the work that I had carried out for them, due to them running out of money. This was a very stressful time as it resulted in lengthy, costly legal proceedings to recover monies due to me which caused massive cash flow problems within my business.

This is a major downfall for many bricks and mortar businesses especially as you have to outlay lots of capital for materials and labour before you receive payment from the customer. Many businesses have then sadly gone into administration when customers have then failed to pay for the goods and services provided.

Fortunately I was able to survive but it made be re evaluate what I wanted from life.

I knew for sure that I definitely wanted to still run a business. It was what I had done successfully for over twenty years, but I began to look into other opportunities. I still wanted to run a business from home, which in effect was what I was already doing with my construction company, but without the responsibility that the bricks and mortar business provided, namely having staff to find work for and customers delaying in paying for their goods.

That’s when I began to look into opportunities for online businesses. As an established successful businessman I quickly realised that this type of business could provide me with the perfect balance that I needed in my life.

I would still be my own boss, I could still work from home but with this type of business there was a huge global audience to market to and better still they would pay for their goods in advance and the only staff I needed to recruit was my wife.

Julie, my wife had never been that active in running my bricks and mortar businesses but she was very excited about embarking on an online business together especially as this meant that she could work from home around the needs of our young children…Something that she could not have done with our bricks and mortar businesses as the working hours were dictated by customer and supplier needs.

So have I finally found the best successful business? I will not lie, even online businesses have their trying times, especially with Google constantly changing the rules and with trying to keep up with the latest technology and marketing, but I have to say that, hand on heart,my online business has provided my wife and I with the best work/ life balance possible. It allows us to attend every school concert and sports day and every other special family event that we would otherwise have had to miss, if we were working for someone else. It has even enabled us to be able to have a gorgeous cockapoo puppy.

However, as with any business opportunity it is very important to research and find the best online businesses available. You will need to find a product that will be easy to market and sell and if you choose to become an affiliate you will need to ensure that you choose a company that will offer the highest rewards for your effort.

You do not need to have any exceptional qualities to create a successful business. I certainly had no business experience when I started out in business, but what I had was dream and a determination to provide the best that I could for myself and my family.

Even though I earned a good salary when I worked as a gas engineer, I l knew that the lifestyle that I could create for my family was governed by the capped salary that I could earn. I knew that if I wanted to fulfil my dreams and ambitions that I needed to take action and to take risks to earn more money.

I am so glad that I took action and that I did not quit when I encountered difficulties and hardships.

Any mistakes that I made along the way were merely treated as temporary hurdles on the road to success.

After all most successful people have encountered difficulties along the way including successful entrepreneurs like Sir Richard Branson and Simon Cowell. So I regard myself as being in good company with mistakes that I have made.

The setbacks that I did encounter have actually helped me enormously within my online business and have enabled me to share with others the best ways to start a business. People now actually appreciate my good nature with advice that I offer them to change their lives for the better, rather than taking advantage of it, as happened with my bricks and mortar business.

To close, even though my journey from gas engineer to successful business owner has been rocky I would not change a thing, as it has ultimately led to me creating the life of my dreams.

What Is Digital Transformation And What Does It Really Mean For Your Business?

What Is Digital Transformation?

The Global Center for Digital Transformation says that “organizational change is the foundation of digital business transformation”. That’s because changing the nature of an organisation means changing the way people work, challenging their mindsets and the daily work processes and strategies that they rely upon. While these present the most difficult problems, they also yield the most worthwhile rewards, allowing a business to become more efficient, data-driven and nimble, taking advantage of more business opportunities.

Define ‘digital’ in digital transformation

While the focus is on changing how the business works at every level, technology underpins all digital transformation projects. But what technology?

Obviously this changes as time goes on, but typically businesses want to adopt technologies that help them harness and make sense of the vast quantities of data they are sitting on, as well as preparing for trends like the Internet of Things (IoT) and mobile.

That means analytics tools are high up on the agenda, as well as cloud computing, which lets you store data outside your own data centre, potentially closing this down. You might also want to focus on collaborative tools, like file-sharing, mobile devices, and apps, that let your employees work wherever they are, and which give them instant access to information – especially useful for salespeople visiting customers, for instance.

What Digital Transformation Means For Your Business?

Accepting and moving toward digital transformation doesn’t simply mean jumping on every technological bandwagon that comes along. Doing that is like putting a bunch of cut up vegetables in a pot and calling it soup. Unless you put the right ingredients in the pot and turn on the stove, you’ll never make soup-at least not soup that anyone wants to eat. Instead, each company has to spend some time thinking about what digital transformation really means for them.

Companies need to think about transitioning core business processes and digitalizing the client/business process first. They have to think about which applications, platforms, and solutions fit into their culture, daily operations, and budget. There is unfortunately no cookie cutter solution that businesses can opt into. It’s a process that requires personalization and a knack for following trends.

Digital Disruption And Focusing On The Consumer

Digital disruption is another key term that describes what digital transformation can do in society at large. Smartphones created a disruption, Uber created a disruption, and wearable technology continues to create disruptions. With each key technological advancement, the daily lives of consumers change a little more. The norm is shaken up, and the advancement adds value to consumers. Businesses that take advantage of the new changes, and who understand how these changes affect daily life, can modify their practices to meet the needs of the consumer.

Consumer-centrism is one way to ensure that you’re meeting the demands of the digital age. Knowing where your customers are interacting online and how you can meet them on their own turf will enhance your ability to make their lives easier and to make sales. Every business has to think about digital transformation and the power of disruptions now. There is no longer time to take baby steps and get your feet wet. It’s a sink or swim environment for many businesses.

Planning Ahead For Digital Transformation

Digital transformation is both an end result and an ongoing process. You have to make the initial move, and then you must continue to evolve or be forced out. There is no quick fix for digital transformation. When you sit down with your team to discuss your company’s digital future, think about the near future, but also the long-term goals of your company. To maintain relevancy, you will need to implement digital solutions that keep your company moving forward into the digital era and not standing still or moving backwards.

At every step, think about the business experience. What can you implement to streamline in-house operations? What can you implement to facilitate customer interactions? These aspects that will drive your digital transformation. For some companies that may mean adopting an integrated payment solution so that customers can login to an online portal and pay their bills. For others, it may mean getting on social media and posting relevant content on a regular basis. Any move to the digital space is part of the digital transformation.

Over the long term, the digital experience will shift. How can you make changing an easier part of the business process? Transparency, a group mission toward digital relevance, and constant listening to customer behaviors may all be important for shifting your company’s focus away from legacy business practices and to a more digital oriented future.

If your business is seeking to get into the race of digital transformation, it is important to act right now. Late adopters can have serious disadvantages since the competition is already in the domain. If you are looking to adopt a business model that utilizes a digital core, we can help. Embrace the digital transformation with the best developers to get to the forefront of change.

Secrets of Successful Business Relationships Online

Operating a successful business is largely about building and maintaining relationships. Sure, your customers are concerned about price, quality, service, etc., but the most successful businesses are those that work to develop a relationship with their customers. Look at Wal-Mart, for example. Do you really need someone handing you a shopping cart on your way in the store? No, but they always hire a nice, elderly type people who smile and says hello to you as you walk in. That’s relationship building!

Truth is people will often pay more for something if they have established some kind of personal connection with the person or persons within the business. Certainly, such relationships lead to repeat business, whether you run a grocery store, a restaurant, a sporting goods store, or a movie theater.

For most of us, it’s not often that we develop substantial relationships with people at the places we frequent. This is due to a number of reasons; maybe the store is large and has many employees and therefore you never really see the same people with each visit, sometimes it’s just a quick stop or perhaps you don’t visit all that frequently. But if you think about it, there are probably places you go often, where you have established some kind of relational bond with someone who works there. It’s that kind of familiarity that keeps bringing you back. And of course, not every place of business can develop an intimate relationship with every customer, but those that try are often more successful than those that don’t.

Building Business Relationships Online

While online businesses lack the ability to build relationships face-to-face, this does not negate the importance of building relationships with your customers–you just have to go about it a bit differently. In part, this is accomplished through your website itself, sometimes through email communications, and occasionally over the phone. Since the website is usually your first point of contact, and therefore the point where you establish your first impression, it’s vital that your website do all that it can to set the groundwork for building a strong relationship. The website can’t do everything for you, but if your visitors come and leave without ever having made even a superficial contact with a person or a persona worked into the site copy, they will leave without having established any sort of intimacy, and therefore no sense of “connection,” with you or your business.

I found the following quote the other day in regard to building relationships with people in a personal sense, but I felt it also applies to building relationships for business as well:

People are insecure; give them confidence.

People want to feel special; compliment them.

People desire a better tomorrow; show them hope.

People need to be understood; listen to them.

People are selfish; speak to their needs first.

People are emotionally low; encourage them.

People want to be associated with success; help them win.

–Pete Vossler

While all of the above are generalities, they do largely apply to most people, regardless of how successful, “important” or how well-known they are. And of course, it also applies to the average Joe and Jane Doe web surfer looking for a place where they feel comfortable handing over their money. So how do you go about building relationships with your potential customers online? Glad you asked.

People are Insecure; Give Them Confidence

It’s easy to buy from a brick and mortar store where you see real faces involved. Even if it’s some 16-year old kid, with numerous body-piercings standing behind the counter, you have confidence that when he takes your credit card he won’t be stealing the numbers. This kind of confidence in the buying process is lost online. My biggest issue with buying products online is the return process if, for whatever reason, something goes wrong. It’s easy to drive back to Target and return something you don’t want. But online, once the purchase is made, the return process is more cumbersome and often results in extra shipping fees.

You need to give your visitors confidence, not only in the security of the purchase process, but also in the quality of your products, their expectations and your policies and procedures in case something doesn’t go as expected. This is most easily accomplished through making sure you have pages on your site that address each of these issues, and clear and obvious links in the places where the customer will be most looking for them. For example, your product pages might need an obvious link to your return policies page–even if that link is already available through the main navigation.

People Want to Feel Special; Compliment Them

Who doesn’t want to feel special? A compliment goes a long, long way in helping to establish that mental relationship. How do you compliment someone you don’t know? Some simply ways are to write these compliments into your content, “You’re obviously looking for quality baby clothing, you’ve made a wise decision visiting our store.” It might sound a bit cheesy, but it works, as long as you don’t go overboard. These types of compliments can also be worked into your email and phone communications.

People Desire a Better Tomorrow; Show Them Hope

Will your products or services make their lives better or easier? You must already believe that otherwise you wouldn’t be selling what you do. So use this opportunity to explain how your products are going to be good for them. Explain how life will be better once your customer purchases what you are selling. Illustrate to them the benefits, not just the features. If you can give your customers hope–convince them–that your product or service will improve their lives; you’ve got a sale in hand without the cost being a significant factor.

People Need to be Understood; Listen to Them

Even before you have a chance to communicate with your clients verbally or via email, are you listening to their needs? Whether or not you listen to your website visitors can easily be determined by your USP, Unique Selling Proposition. What? You don’t have one? Then you may not be listening to your customers needs. Your USP is what makes you stand out from the thousands of other stores online peddling the same wares as you. Why should they buy from you as opposed to someone else? Price alone is rarely the determining factor.

You need to offer your visitors something unique that tells them that you have listened and responded to their needs. Even if you sell the same product or service as others, your unique approach is one developed out of conversations with your customers and seeking ways to find solutions to problems even before those problems existed.

People are Selfish; Speak to Their Needs First

More than anything, people want you to meet their wants and needs. They’re not shopping on your site for your benefit; they are there because they are in need of a solution for X. Your first order of business on your website is to tell the customers how you can meet those needs and what your products or services will achieve for them.

People are Emotionally Low; Encourage Them

For some sites, shopping cart abandonment is astronomically high. Why is that? Primarily because people need to be encouraged to proceed with their purchase. I’ll often start shopping for a book or DVD, have it in my basket, go through much of the checkout process, but just before I finalize the payment I hesitate. In my mind I’m thinking, “should I buy this now?”, or “Will my frivolous spending upset the wife?”, or for larger purchases, “Can I afford this?” Most of these questions surface on an emotional level; sometimes rooted in fact, sometimes not. The bottom line is that a little extra encouragement can help persuade visitors through the selling process.

In fact this very thing happened to me just the other day. I threw a couple of books into my Amazon shopping cart but since I’ve purchased quite a few books lately so I began to think twice about buying a couple more now. Amazon provided the encouragement I needed. By filling out an application for an Amazon Visa card I got something like $30 off my purchase. I was sold and so were the books. You don’t have to give away money to encourage your visitors to make a purchase, but you can re-iterate the benefits of their purchase one more time.

People Want to be Associated with Success; Help Them Win

Everybody wants to feel successful. The funny thing is that people don’t even have to be successful in the larger financial/business sense in order to feel successful in every day life. Success often comes from the little victories achieved here and there. Your product or service may not be able to change your customer’s destiny, but you can help him or her feel that their decision to purchase from you will help them be successful at something.

Selling baby diapers? Your diapers can successfully prevent leakage. Selling batteries? Your batteries can successfully start the car each morning. Selling cleaning supplies? Your supplies can help them successfully clean their house better. Let your visitors know what they will be successful at with their purchase.

The other side of this is that people also want to see that you are successful. Your success–or lack thereof–is inferred by how your website looks, the number of employees that work for your organization, or possibly even the number of clients you have. A business’ success is determined mostly by superficial perceptions. If visitors perceive that you are successful they will gravitate to you based on that alone. After all, you must obviously know what you’re doing if you can afford a great site, X number of employees, to charge outrageous fees, etc. But be careful here as well, success can often create a negative perception of you or your business. You might be considered too successful to be able to give them the time or quality your visitors expect.

If you are able to build strong relationships with your website visitors, even perceptually, this will give you a significant sales and marketing advantage over many of your competitors. Building these relationships alone won’t make your business the most successful in your industry–there are many other factors involved–but relationships are a crucial factor in being able to establish and maintain long-term customers. Every marketing dollar saved by not having to seek a replacement for a former customer that now shops elsewhere is an additional dollar (plus additional sales profits) that can be spent in obtaining and maintaining new customers.

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